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They also have a call back service for clients who would like assistance by telephone. You can also use their FAQ page to get answers to general challenges when using the casino platform.
The customer service offers support in all the languages supported on the platform. All the standard online and offline modes of payments are accepted on the casino.
The common modes of depositing include:. Pay-outs to credit and debit cards take days. You can cash out during weekends and cancel payments within 12 hours.
The fees paid for depositing or withdrawing your cash depend on your chosen mode. For example, a fee of 2. Local currency depositing is not available unless the currency is one of the supported types.
Therefore, cash deposited is converted according to current exchange rates. Vera John Casino offers a great choice of games , slots, live casino, tournaments, and mega jackpots.
You also enjoy several daily and weekly draws. It has low deposit requirements and very fast pay-outs. The casino is licensed in Malta, Gibraltar, and the UK.
My name is Christian Webber and I am working as an editor in the Gambling area for over 10 years. After my successful studies at the Vienna University of Technology, I quickly got familiar to gambling, as this topic is very interesting to me.
On my site Mobile-Casino. Use Lucky's search to get to what you want faster. Cons Design and bright colours may put some people off Phone customer service is in Costa Rica Unfortunately no longer accept new Australian players.
Rating 4. Are you ready to play? Simply scan the QR code on your Smartphone or Tablet to head to the casino. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.
You agree to abide by these Terms and Conditions at all times and, in particular, not to:. You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay.
If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds. If we have grounds to believe that one or more account s have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction s related to such conduct and close any or all of the account s.
Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.
User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information.
We are entitled to assume that all play on your account is from you. You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals.
Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary. If no transaction has been recorded on your account for twelve 12 consecutive months, your account will be deemed 'inactive'.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the inactivity fees to fund responsible gambling endeavours.
Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you.
We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit s and we reserve the right to close your account.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:.
We are required by the British Gambling Commission to inform our customers about how their funds are protected in the case of insolvency.
Customer funds are held in bank accounts and with payment processors which are kept separate from our business accounts.
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly.
Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
As a betting operator, licenced by the British Gambling Commission, we have an obligation to know that the source of the funds that our customers use to play with us is legitimate.
Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source s of funds they use.
If we request information on your source of funds via email or a secure upload function, you must provide a response and the information within 28 days.
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory.
We may also pass on such information to any relevant authority if required to do so by applicable laws. If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca.
If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of incorrect crediting, you should notify Dumarca immediately by email. Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign.
Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.